Privacy Policy

This Privacy Policy explains how MaxCore Industrial Technologies (Pty) Ltd ("NILO.Africa", "we", "us") collects, uses, and protects your personal information when you use the Platform. We process personal information in accordance with South Africa's Protection of Personal Information Act (POPIA) and, where applicable, comparable data protection principles in other countries where our users are located.

1. Information we collect

Account information: full name, email address, country, and password (stored as a secure hash, never in plain text).

Seller information: business name, business registration number, business type, and (in future) verification documents submitted for KYC purposes.

Transaction information: orders, cart contents, payment status, and amounts. We do not collect or store your full card number; payment details are handled directly by our payment providers (Flutterwave, PayFast).

Technical information: session cookies required for you to stay logged in, and standard server logs (IP address, browser type) used for security and troubleshooting.

2. How we use your information

We use your information to operate your account, process orders and payments, verify seller identities, communicate with you about your orders or account, prevent fraud and abuse, and comply with legal obligations.

3. Who we share it with

We share information with: payment providers (Flutterwave, PayFast) to process transactions; Cloudflare (R2 storage) to host product images; and law enforcement or regulators where required by law. We do not sell your personal information to third parties.

4. Cookies

We use a single essential session cookie to keep you logged in. This cookie is required for the Platform to function and is not used for advertising or cross-site tracking.

5. Data retention

We retain account and transaction information for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal obligations.

6. Your rights

Depending on your country of residence, you may have the right to access, correct, or request deletion of your personal information, and to object to certain processing. To exercise these rights, contact us at the email below.

7. Security

We use industry-standard measures to protect your information, including encrypted passwords, HTTPS encryption in transit, and access controls on our infrastructure. No system is perfectly secure, and we cannot guarantee absolute security.

8. Contact / Information Officer

For privacy questions or to exercise your rights under POPIA, contact our Information Officer at privacy@nilo.africa.

This document is a general template and does not constitute legal advice. Consider having it reviewed by a South African attorney familiar with POPIA before relying on it in production.